Reference

Everything You Want to Know About Your petallink Account

Got a question about deposits, withdrawals, account access or how a game works? This page pulls together the things we get asked most — clear answers, no runaround. If your question is not here, our support team is a message away.

GCash & Maya coveredAccount steps explainedWithdrawal process clearSupport channels listedAvailable where local law permits
Explore the Lobby Read FAQ
petallink Everything You Want to Know About Your petallink Account
ACCOUNT AT A GLANCE

What Your petallink Account Covers

3
Local payment methods supported: GCash, Maya, InstaPay
Web + App
Access the full lobby on mobile browser or the petallink app
SSL
Account data and transactions protected with SSL encryption
EN
Full English-language support for Philippines accounts
petallink Browse the Questions That Come Up Most

Browse the Questions That Come Up Most

We built this FAQ section around the real questions that come through our support channels — not a generic list. Most of them are about three things: how money moves in and out of your account, how to get into the lobby on mobile, and what happens when something does not go as expected. Deposits via GCash, Maya, or InstaPay are the

most common starting point. You send from your e-wallet app to the account number shown inside the cashier, confirm with your PIN, and the balance reflects in your account wallet. Withdrawals go back to the same e-wallet you used. For account access, the login flow uses a one-time PIN sent to your registered number. If anything stalls at any of these steps,

the answers below cover the exact path to take. Players in Antipolo and elsewhere in the Philippines can reach our live chat directly from the lobby at any time access is available.

  • GCash
  • Maya
  • InstaPay
REACH US DIRECTLY

Ways to Get Help With Your Account

Team online

Live Chat

Open live chat straight from the lobby — no need to leave the page. It is the fastest path for deposit, withdrawal and login questions on your account.

Email Support

Send a detailed account question to our support email. Good for withdrawal verification steps or anything that needs a paper trail attached to your case.

In-App Help

The help section inside your account wallet surfaces the most common questions around GCash, Maya and InstaPay transactions without needing to contact support.

WHY THESE ANSWERS HOLD

How We Keep This FAQ Accurate and Useful

Written From Real Support Logs

Every question here came from actual account queries. We do not generate generic lists — if it is here, someone asked it and our team answered it first.

Reflects Current Account Flow

When payment steps change — such as an update to GCash or InstaPay processing — we update the relevant FAQ answers so the process you read matches the one you experience.

No Invented Figures

We do not put made-up processing times or limits in our answers. Where a specific figure depends on your e-wallet provider, we say so rather than guess.

Available for Eligible Players

Access to petallink and its features depends on local law and your eligibility. Our FAQ reflects what is available to supported Philippines accounts only.

Frequently Asked Questions on petallink

The answers below cover the account steps, payment flow and support paths that come up most often. Read the relevant one before reaching out — most situations are resolved right here without a support ticket.

Go to the cashier inside your account wallet, select GCash or Maya, copy the account number shown, open your e-wallet app, send the amount, and confirm with your PIN. Your balance updates once the transfer clears on our end.

Request a withdrawal from the cashier, choose the same e-wallet you deposited with — GCash, Maya or InstaPay — and enter the amount. Your account is verified before the transfer is released to your registered wallet number.

Check that your registered mobile number is active and has signal. Wait a moment and request the OTP again. If it still does not arrive, contact live chat with your registered email so we can verify your account directly.

Yes. InstaPay is supported for deposits. Use the bank reference shown in the cashier, initiate the transfer from your online banking app, and the credited amount will appear in your account wallet once the InstaPay transaction confirms.

Pending usually means the payment is still being matched on our system. GCash and Maya transfers typically clear quickly, but if a transaction stays pending beyond a reasonable window, send the reference number to our support team via live chat or email.

Access depends on local law and your eligibility. We are built for Filipino players where the platform is available and permitted. Check the registration page to confirm whether your account qualifies under current local rules.
Reference

FAQ

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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