Reference

Our Legal Terms for Philippines Accounts

These terms set out how petallink operates for eligible Philippines players — what we collect, how we use it, and what your rights are under the account agreement.

Account EligibilityData & Privacy RightsCookie PolicyTerms of UseContact & Requests
petallink Our Legal Terms for Philippines Accounts
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about your rights, want to request a copy of your data, or need to flag a policy concern, our support team can route your request to the right place. Have your account details ready when you reach out — it speeds up verification and gets your request processed faster.

Team online

Live Chat

Open the chat widget from any page in your account. Available during our published support hours for policy, data, and account-access questions.

Email Support

Send detailed legal or data requests to our support address. Include your registered account email and the specific policy area so we can direct your query correctly.

Account Help Centre

The Help Centre in your account settings covers common policy topics — account closure, data access requests, and how to update your registered GCash or Maya details.

HOW WE HANDLE THIS

Data, Security, and Your Account Rights

We handle your personal and payment data carefully, and we want you to know exactly what that means in practice. From the moment you open an account to every GCash cashout or InstaPay transfer you make, your data is processed through encrypted connections. Here is what we keep consistent across all accounts.

Data Retention

We keep account and transaction data for the period required by applicable law. After that window closes, records are deleted or anonymised — we do not hold data longer than necessary.

Cookie Use

Cookies on petallink are used for session management, login security, and measuring which lobby sections you visit. You can adjust non-essential cookie preferences in your browser settings at any time.

Account Security

Every login triggers an OTP to your registered mobile number. If we detect a login from an unrecognised device, the session is held until you confirm via OTP — this applies whether you are on Android, iOS, or desktop.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit the request through Live Chat or email with your account ID; we aim to respond within the period required by applicable law.

Common Questions About Our Legal Terms

Below are the questions we get most from Philippines accounts about how our policies work. If your specific question is not covered here, reach out through Live Chat or the Help Centre in your account settings.

These terms apply to anyone who opens or uses a petallink account where local law permits. Eligibility depends on your location and applicable local law at the time of access.

We collect the details needed to verify your identity and process payments — your name, mobile number, and the e-wallet references linked to your GCash, Maya, or InstaPay account.

Transaction records, including GCash and InstaPay transfer references, are retained for the period required under applicable law. After that, records are deleted or anonymised from our system.

Yes. Submit a data access request via Live Chat or email with your account ID. We will process your request and respond within the timeframe required by applicable law.

Contact our support team before the effective date of the change. They will verify your identity, confirm your account balance, and process the closure — including any pending GCash or Maya withdrawal.

Closure does not immediately delete all records. Regulatory retention periods still apply. After those periods expire, your personal and payment data is deleted or fully anonymised from our records.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.