Reference

How petallink Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open and use your petallink account, how we store it, and what rights you have over it. Availability of services depends on local law and is open to eligible players where permitted.

Account data collected at registrationGCash, Maya, InstaPay payment dataCookie and device dataYour right to access or delete dataDirect contact path for privacy requests

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

See How We Protect and Manage Your Data

We apply SSL encryption across every page of the platform, which means data you submit — whether it is account registration details or a GCash deposit reference — travels over an encrypted connection. Our internal access controls mean only authorised team members can view account-level data, and only when a specific operational reason exists.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you visit most. You can adjust cookie preferences from the settings menu inside your account.

Payment Data Isolation

GCash, Maya, and InstaPay transaction references are stored separately from your gameplay history. We never share payment references with third-party advertisers or unrelated service providers.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, we retain only what Philippine law requires us to keep, then delete the rest on the applicable schedule.

Third-Party Processors

Our payment processors and game studio partners receive only the minimum data needed to complete a transaction or load a game session. Each processor is bound by a data-handling agreement aligned with our policy.

Explore the Data We Collect and Why

petallink Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you create your account, we collect your name, email address, mobile number, and date of birth — the minimum needed to verify your identity and keep your account secure. When you make a deposit or withdrawal using GCash, Maya, or InstaPay, we record the transaction

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reference, amount, and linked wallet identifier to process your payment and maintain an accurate account ledger. We do not store your full GCash or Maya PIN; those credentials stay inside the respective e-wallet apps. We also collect device information — your browser type, operating system, and
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IP address — to detect unusual access patterns and protect your account. If you contact our support team, we keep a record of that conversation so we can follow up properly. Players in Antipolo and across the Philippines access the lobby on mobile, so session data
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from your device helps us serve the right interface. We hold your data only for as long as your account is active or as required by applicable Philippine law. You may request a copy of your data or ask us to delete it by writing to
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our privacy contact address.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

Reach Us for Any Privacy Request

If you want to access, correct, or delete your personal data, our privacy team handles these requests directly. You can reach us through any of the three channels below. We acknowledge all privacy-related messages and aim to respond within a reasonable period as required under applicable Philippine data privacy rules.

Team online

Email Privacy Request

Send your request to our dedicated privacy address. Include your registered email and the specific data action you need — access, correction, or deletion.

Live Chat Support

Open live chat from within your account dashboard. Tell the agent your request is a privacy matter and they will route it to the correct team.

Account Help Centre

The Help Centre inside your account wallet section has a privacy request form. Fill it out and we log it automatically against your account record.

Questions About Your Privacy Rights Answered

Below are the questions we hear most from account holders about how their personal data is handled, stored, and shared on petallink.

We collect your name, email, mobile number, and date of birth at registration. When you transact via GCash, Maya, or InstaPay, we also record the payment reference and wallet identifier.

No. Your GCash, Maya, and InstaPay payment references are used only to process your deposit or withdrawal. They are not passed to advertisers or unrelated third parties at any point.

Send a data access request through live chat, the Help Centre form inside your account, or by email to our privacy address. We acknowledge requests and respond within the timeframe required by Philippine data privacy rules.

Yes. Submit a deletion request via live chat or the privacy form. We will delete your data after retaining only what Philippine law requires. You will receive confirmation once the process is complete.

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can review and adjust cookie settings from the preferences menu inside your account dashboard.

Every mobile session runs over SSL encryption. Device and IP data are logged only for security checks — such as detecting unfamiliar login attempts — and are not used for any advertising purpose.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal Gamespetallink Casino InfoTerms & Conditions

How petallink Handles Your Personal Information

See How We Protect and Manage Your Data

Cookie Use and Control

Payment Data Isolation

Data Retention Schedule

Third-Party Processors

Reach Us for Any Privacy Request

Email Privacy Request

Live Chat Support

Account Help Centre

Questions About Your Privacy Rights Answered

01 What personal data does petallink collect when I open an account?

02 Does petallink share my GCash or Maya details with other companies?

03 How do I request a copy of the data petallink holds on me?

04 Can I ask petallink to delete my account data?

05 What cookies does petallink use and can I turn them off?

06 How does petallink protect my data on mobile?

Privacy Policy

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