Reference

Read These Terms Before You Open an Account

These Terms and Conditions set out the agreement between you and petallink the moment you create an account and use the platform.

Account eligibility rulesPayment terms: GCash, Maya, InstaPayAccount suspension conditionsDispute and complaints processPhilippines jurisdiction notes

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HOW WE HANDLE THIS

Security, Data and Account Conduct

These terms are only useful if you can trust how we apply them. Here is how we handle the key areas that matter to your account — data, security, session conduct, and how to request a change if something needs correcting.

Data Retention

We retain account records — including transaction logs for GCash, Maya, and InstaPay deposits — for as long as required by Philippine law and our internal compliance period. You may request a summary of your data via support.

Account Security

Your account is protected by a password and, where enabled, an OTP sent to your registered mobile number. Under these terms, you are responsible for keeping login credentials confidential and reporting unauthorised access immediately.

Session and Conduct Rules

These terms prohibit account sharing, the use of automated tools, and any attempt to manipulate game outcomes. Breaches can result in account suspension and forfeiture of pending withdrawals under the conduct clause.

Requesting Corrections

If personal details on your account are incorrect, contact support through live chat or email with valid identification. We will process verified correction requests within the timeframe set out in our data policy.

What These Terms Actually Cover

petallink Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By registering an account on petallink, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. They govern every interaction you have with the platform — from depositing funds via GCash, Maya, or InstaPay through to placing wagers, requesting withdrawals,

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and contacting support. We may update these terms from time to time. When we do, we will notify you through the contact address on your account. Continued use after a notice of update means you accept the revised terms. If you disagree with any change, you
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should stop using the platform and request account closure through our support channel before the effective date of the revision. These terms apply only where access is permitted under local Philippine law and to players who meet the eligibility criteria set out in the registration section.
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Transactions processed through local e-wallet rails — including GCash, Maya, and InstaPay — are subject to the additional payment terms in the deposits and withdrawals section below. Nothing in these terms overrides any applicable Philippine law or regulation. Where a conflict exists between these terms and
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local law, local law prevails.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

Ask Us About These Terms Directly

If any section of these Terms and Conditions is unclear, or if you need to raise a dispute about account action taken under these terms, our support team handles that. Reach us through the channels below — include your account ID and the specific clause or transaction you are querying so we can route it to the right team without delay.

Team online

Live Chat

Open the chat widget from your account dashboard. Available for terms queries, account disputes, and payment clarifications linked to GCash, Maya, or InstaPay transactions.

Email Support

Send a written query to our support address shown in your account settings. Email is the recommended channel for formal disputes or requests to amend account details under these terms.

Account Help Centre

The Help Centre in your account menu holds the current version of these terms, your transaction history, and the steps to submit a complaint or request account closure.

Common Questions About These Terms

These are the questions we receive most often when players in the Philippines read through the Terms and Conditions for the first time. If your question is not here, reach us through live chat or email with your account ID ready.

No. You accept these terms once at registration. You only need to re-confirm acceptance when we issue a material update and notify you via your registered contact address.

Deposits already credited to your account wallet are held during review. If the suspension is resolved in your favour, the balance is restored. If the account is permanently closed for a conduct breach, the terms set out the applicable refund or forfeiture conditions.

We will always notify you before a material change takes effect. Minor clarifications that do not affect your rights may be updated without advance notice, but the revision date shown in the terms will reflect every change.

Raise it through live chat first for a quick review. For a formal written dispute, email support with your account ID, the transaction reference, and the specific clause you believe was misapplied.

These terms apply to all eligible players across the Philippines — including players in Antipolo — where access is permitted under local law. Eligibility is not location-specific within the Philippines; it depends on meeting the account criteria.

Submit a closure request through the Account Help Centre or via email support. We will process any pending withdrawals via your chosen e-wallet — GCash, Maya, or InstaPay — before finalising the closure.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

Infopetallink Betting Glossary InfoEarly Basketball Odds Infopetallink Deposits and Withdrawals

Read These Terms Before You Open an Account

Security, Data and Account Conduct

Data Retention

Account Security

Session and Conduct Rules

Requesting Corrections

Ask Us About These Terms Directly

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Do I need to accept these terms every time I log in?

02 What happens to my GCash or Maya deposit if my account is suspended?

03 Can petallink change these terms without notice?

04 Who do I contact if I believe a term was applied incorrectly to my account?

05 Do these terms cover players in Antipolo and other Philippine cities?

06 How do I close my account under these terms?

Terms & Conditions

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